If you shop at Amazon.com (for anything), use this link to support FordTaurus.net!

2014 Taurus Battery Hazard

Post Reply
pbianconi
Regular Member
Posts: 10
Joined: Mon Jul 14, 2014 1:09 pm

2014 Taurus Battery Hazard

Post by pbianconi » Sun Oct 01, 2017 6:02 pm

I have a 2014 Taurus SEL with an OEM Motorcraft Battery. I haven't checked the battery in a while.

I arranged an oil change and inspection with my local Ford Dealer in Spring Hill Florida on Thursday (09/28/17). We picked up the car after hours after we paid for services in advance.

As far as I could see from the paperwork everything was OK, tires rotated (I hope) and most of all, the battery was listed as OK.

By Friday evening I noticed slow starting as in a low battery would produce. Saturday I received a Low Tire Pressure warning on the dash but the tires looked OK.

Saturday the battery failed and the car needed to be jump started. After inspecting the battery, I initially saw that the red plastic protective cover was completely opened exposing the positive terminal.

I also noticed huge amounts of corrosion along with some other substance on each terminal (something that appeared to be just applied and brand new) as if they applied it as a combative or preventative measure to the existing corrosion.

Today being Sunday, I could not reach anyone so I wanted to clean the terminals and remove some of the corrosion in hopes for a full charge. As I was disconnecting the Positive terminal, I noticed the post was extremely loose and moving back and forth!

In further diagnosis, I found that the entire terminal post was loose from within the battery itself and moving freely inside of the battery. I have asked several people about this and everyone said they never heard of the post itself breaking lose.

I know Ford Customer Service monitors this forum (or at least used to) and I am in hopes to get to the bottom of this Monday (tomorrow) by calling the dealer.

I think I am owed an explanation as to why:

1) Why the new substance was applied to an existing corroded battery without warning me first of the corrosion itself and suggesting possible additional service.

2) Why the red protective plastic cover was left completely open, completely exposing the Positive terminal connections.

3) Why my battery was checked off OK when I clearly felt the positive terminal post moving back and forth about a 1/2 inch in all directions (by hand). The electric eye in my battery still shows green but will no longer hold a charge.

4) If my tires were just checked, rotated and inspected, why did my tire pressure light all the sudden come on the day after I left and has never come on prior to this?

In efforts to all around better customer service & satisfaction, I hope they offer to stand behind the Motorcraft battery and replace it! I was told by a mechanic, it was probably a manufacture defective battery from the beginning because the post should not break free completely as it was.

I do believe that something that was done at the dealership initiated this because my vehicle never showed a sign of slow cranking and all of this transpired the following day after picking up my car from service. This car has seen two winters in Chicago, never a slow crank or jump-start needed.

I don't think that my tire developed a slow leak but time will tell. I am mostly concerned of the battery hazard and something shorting out, possibly catching fire.

When I opened the hood to check the battery, the image I posted is exactly how I found it and the dealer left it after inspection.

Any input would be appreciated in advance.
Attachments
20171001_104035.jpg
20171001_104035.jpg (219.13 KiB) Viewed 135 times


GhostRider
Regular Member
Posts: 700
Joined: Wed Oct 10, 2012 7:34 am
Location: Ohio
Vehicle: 2013 Ford Taurus Limited

Re: 2014 Battery Hazzard

Post by GhostRider » Sun Oct 01, 2017 6:36 pm

Its called the tech being lazy. Thats unacceptable and I would have them clean those terminals and make the repairs free of charge. I monitor my dealership. They once marked my air filter clean and it was dirty as hell. I took a picture of the dirty filter next to my receipt and asked if that was acceptable to them. They were really embarrassed.
2013 Ford Taurus Limited FWD (301A Package)

pbianconi
Regular Member
Posts: 10
Joined: Mon Jul 14, 2014 1:09 pm

Re: 2014 Battery Hazzard

Post by pbianconi » Sun Oct 01, 2017 6:49 pm

Yes, and to me, it is a hazard being they left the protective cover off. I will be in contact with them tomorrow and if I don't like the outcome I will contact Ford for the defective battery itself.

pbianconi
Regular Member
Posts: 10
Joined: Mon Jul 14, 2014 1:09 pm

Re: 2014 Battery Hazzard

Post by pbianconi » Sun Oct 01, 2017 6:58 pm

On a further note, we asked them to inspect the radio display which was out (the one that indicates the radio stations, etc). We were told they needed to open the dash and remove that to decipher the exact model number because there could be more than one.

Wouldn't you think they needed to disconnect my battery for this? Perhaps they broke the post in the battery accidentally but why would they not tell me?

mmsstar
Regular Member
Posts: 111
Joined: Sat Feb 14, 2009 11:48 am
Location: CLeveland Ohio Area
Vehicle: 2011 Flex SE

Re: 2014 Battery Hazzard

Post by mmsstar » Sun Oct 01, 2017 8:06 pm

FYI, The Ford CSRs have been gone for over a year.

pbianconi
Regular Member
Posts: 10
Joined: Mon Jul 14, 2014 1:09 pm

Re: 2014 Battery Hazzard

Post by pbianconi » Sun Oct 01, 2017 8:08 pm

Thanks for the info

User avatar
Webmaster
Site Administrator
Posts: 2022
Joined: Tue Jan 06, 2004 11:16 pm
Vehicle: 2002 Ford F-150 XLT SuperCrew
Contact:

Re: 2014 Taurus Battery Hazard

Post by Webmaster » Mon Oct 02, 2017 9:04 pm

Are you out of comprehensive warranty? The battery is covered for 3 years or whatever mileage (60K?). Did you talk to the dealer today?
2000 Ford Taurus SEL (excellent car, sold to a friend)
1992 Mercury Sable GS (good car except for the tranny, sold)
Other Fords owned: 02 F150 SuperCrew 4x4, 11 F150 EcoBoost, 07 Ranger, 01 F150 XLT, 98 F150 XLT, 96 Thunderbird LX, 95 Escort GT, 86 Mustang LX, 82 Mustang

pbianconi
Regular Member
Posts: 10
Joined: Mon Jul 14, 2014 1:09 pm

Re: 2014 Taurus Battery Hazard

Post by pbianconi » Mon Oct 02, 2017 10:49 pm

Yes I was in the hook for battery and positive terminal. 51k would have to check the month purchased?

Post Reply